Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
We're Here to Help
A dedicated technical support team ensures your system remains in optimal operating condition at all times.
Phone Support
24/7 US-based technical support hotline
Contact:
+1 (800)KEY-EASY
24/7
Email Support
Detailed technical issues andsupport requests
Contact:
Carrie@keyeasy.com
24h Response
Live Chat
Instant online support and quick answers
Contact:
Website Chat
Business Hours
Remote Assistance
Screen sharing and remote troubleshooting
Contact:
By Appointment
On-demand
Support Tiers
Standard Support
- Business hours phone support
- Email technical support
- Online knowledge base access
- Software updates and patches
- Basic troubleshooting
Premium Support
- 24/7 priority phone support
- Dedicated support representative
- Remote diagnostics and repair
- Preventive maintenance checks
- On-site service (as needed)
- Priority software updates
- Quarterly system reviews
Enterprise Support
- All Premium Support features
- Dedicated customer success manager
- Custom training programs
- System optimization consulting
- SLAGuaranteed SLA response times
- Annual strategic planning sessions
- Priority access to new features
Self-Service Resources
User Manuals
Detailed Product User Guide
Video Tutorials
Step-by-Step Demonstration
FAQ
Find answers quickly
Troubleshooting
Frequently Asked Questions and Solutions
Emergency Technical Support
For critical system issues, our emergency support team is on standby 24/7.